Shipping & Return Policy

Return Policy
At Desert Source, we want you to be confident in every purchase. Please review our return policy below before placing your order.
Returns
  • We offer free returns on all brand-new, unused items within 30 days of delivery.
  • Items must be in their original, unused condition, in original packaging, with all tags, hardware, and accessories included.
  • Used, installed, or altered items cannot be returned or accepted under any circumstances. Once a part has been mounted, installed, or used, it is no longer eligible for return.
  • If an item is returned to us and found to be used, altered, or damaged due to improper handling on the buyer's end, it will be shipped back to the buyer and will not be refunded.
Items That Arrive Damaged or Defective
If your item arrives damaged or defective, please contact us immediately at support@desertsource.com so we can make it right.
Warranties
All manufacturer warranties are handled directly with the manufacturer. If you experience an issue with a part after installation or use, please reach out to the manufacturer directly for warranty support. We're happy to help point you toward the correct manufacturer contact if needed.
Order Cancellations
  • Orders can be cancelled only before the item has shipped.
  • Once an order has shipped, it can no longer be cancelled — you're welcome to initiate a return instead, provided the item is unused and within the 30-day window.
  • Special order items cannot be cancelled once placed, regardless of shipping status. These are ordered specifically for you and are final upon purchase.
How to Return an Item
  1. Email support@desertsource.com within 30 days of delivery.
  2. Include your order number and reason for return.
  3. Our team will provide return instructions and next steps.
Returns must be initiated within 30 days of the delivery date. Returns requested after this window may not be accepted.
Questions about your order, a return, or a warranty issue? Reach out anytime at support@desertsource.com — we're riders too, and we'll get you taken care of.

 

Shipping Policy and Processing Times: 
Order Processing Time:

Orders are usually processed within 24-48 hours after the order has been placed.
Custom or special order items may take longer to process, typically 7-10 business days. See item for specific time frames. 

Shipping Methods:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Packaging:

Rest assured that all items will be securely and safely packaged to prevent any damage during transit. Fragile or high-value parts will be packaged with additional protective materials, such as bubble wrap or foam padding.

Shipping Rates:

Shipping rates vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.

International Shipping:

We ship worldwide! Please note that international shipping rates and delivery times may vary based on destination. Customers are responsible for any customs fees, import taxes, or additional charges that may apply.